Subject: Tech Support Candidate - Jitendra Singh
From: Jitendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:26:43 -0500

| | Tech Support Test

Name | Jitendra Singh
E-mail | [email-masked]
Phone Number | (91) 7510036685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IndiaMART intermesh ltd | Relationship Manager | Na | 37,000
Previous Employer 1 | Hotelogix | Account Manager | Na | 27000
Previous Employer 2 | Ienergizer | Customer Support | Na | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, will check for a stable internet connection.
If internet is working, will check if the website is not blocked under IP address.
Third, will check by deleting history and caches and will reopen the browser again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth on both the devices.
Check for the bluetooth device availability on phone and then click on it to connect.
Once prompted for pairing, click on Yes to connect.

What according to you makes you a good candidate for customer service or technical support job?

Foremost, Careful Listening to the client.
Showing empathy and then providing an appropriate solution.
Be decisive in providing solution, must also be able to accomodate/modify solution based on clients understanding.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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