Subject: Tech Support Candidate - Divya Mishra
From: Divya Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:21:58 -0500

Tech Support
Test

Name

Divya
Mishra

E-mail

[email-masked]

Phone Number

(91) 9717177077

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 77 , noida

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Sopra steria

Executive

4dec
2019

23000

Previous Employer 2

Ericsson india limited

Coordinator

25jan 2018

30000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Will recheck the website address.

2. Will check the internet connection/wifi

3. Will try by restart the connection source.

4. If the network is fine i will try to open the website in other
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the bluetooth

Check the available device on your phone

Choose the model or name of your bluetooth speaker

Pair the devices.

Both are connected now.

What according to you makes you a good candidate
for customer service or technical support job?

I have
worked with china, sweden, japan, Australia, uk clients. And i have ability to
understand  problem and suggest the best.

On a scale of 1 - 5
please rate your fluency in spoken English

5