Subject: Tech Support Candidate - Prayash Mishra
From: Prayash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:19:10 -0500

Tech Support
Test

Name

Prayash
Mishra

E-mail

[email-masked]

Phone Number

(91) 8736070225

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 62

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Head Field Solution

Technical Recruiter

7 days notice
period

20,000

Previous Employer 1

Tech Mahindra

Associate
Technical Support Engineer

31 Oct 2019

16,000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if load another
website like google.com

If we can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer and try to open the site you were
having problems.

If still it is not working so I can restart my system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen. Touch and hold Bluetooth .Tap Pair new device. If I
don't find Pair new device, check under "Available devices" or tap More.
Refresh. Tap the name of the Bluetooth device which I want to pair with my
device.

What according to you makes you a good candidate
for customer service or technical support job?

When it
comes to customer service, I am a kind of person who always tries to capture the
mindset of the customer. Primarily we should know how and when to switch our
personality while dealing with different kind of customers coming from different
countries. Our Customers should feel very comfortable and friendly while
communicating with us.

On a scale of 1 - 5 please rate your
fluency in spoken English

4