Subject: Tech Support Candidate - ANKIT KUMAR GUPTA
From: ANKIT KUMAR GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:14:14 -0500

| | Tech Support Test

Name | ANKIT KUMAR GUPTA
E-mail | [email-masked]
Phone Number | (+91) 7503754252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TNS NOIDA | DT Engineer | 18 Feb 2018 | 18000
Previous Employer 1 | SAPIENT | IT Associate | 6 March 2020 | 19200
Previous Employer 2 | DATACULTR | CSE | 3rd Dec 2020 | 29167

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet connection, if that is ok then  i will clear cache cookies from the browser and then try to open website.
if website is not opening in same browser then i will try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the Bluetooth for both devices and search from second device to pair with first one the click on that device, and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in CSE with 2.9 years.
I love to interact with new customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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