Subject: Content Writer Candidate - Kumar Shashank
From: Kumar Shashank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:52:31 -0500

| | Content Writer Test

Name | Kumar Shashank
E-mail | [email-masked]
Phone Number | (110008) 6200284515
Where do you currently live (area) | Patel Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media customer service is to provide support on digital social platforms like Facebook and Twitter. Letting businesses meet customers anywhere anytime and quickly answering questions. In present scenario and day by day evolving economies over 60% of customers think that resolving an issue fast is the most important part of good support. That alone makes social media customer service invaluable because it's another channel for near-instant chat. Social media platforms in present period of pandemic are not just about marketing and advertisement, they are also a valid and important channels for consumers to get customer service,especially with the rise of conversational businesses.
Offering single channel support via social media can be a challenge for  B2B AND B2C  companies both large and small. Smaller companies may struggle with the manpower to keep up with customer request and quires. Large companies with high levels of engagement may find it hard to connect with every contact. Either way, customer service expectations are rising day by day year by year exponentially and your company  needs to evolve to meet them.
Not just beating the bushes and focusing on hammering down the elephant in the room the most important  for any company looking for providing the best social media customer services need to know where are its customers. Knowing the nature of their product and market its easy to pinpoint the data that's on different platforms in the form of comments likes polls and with suitable manpower one can easily deduce the problem about any of there products by reading the comments, user review etc and for that your social media team must be vigilant using social media monitoring tools and searching the key words regarding your product,analysing the count of numbers in which you have been talked about praised, recommended or not recommended.
The consumer - - not the business - - wields the most power over a brand's image on social media. Neglecting conversations on sites like Facebook and Twitter can have serious repercussions. Convince and convert reported that not answering a customer complaint on social media lowers consumer loyalty by 50%.

Please share links to blogs written by you | Not written

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