Subject: Content Writer Candidate - Akshat ..
From: Akshat .. <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:48:30 -0500

| | Content Writer Test

Name | Akshat ..
E-mail | [email-masked]
Phone Number | (+91) 9990408110
Where do you currently live (area) | Delhi/bihar/bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media customer service is a pioneer of the service industry, hence it should operate as such. Like all customer services, being respectful to customers is a must. Happy customers means more customers.
Apart from that, another core factor is to respond quickly to the queries made. It not only creates a favorable impression on people, it also forms an image of a responsible and trusted business. And being transparent is another core factor that determines if your service would be appreciated or not. Just because your response is fast, doesn't mean that you will be able to fix the problems fast too. Instead of making false claims, you should tell customers how much time resolving their issues will take, even if it means revealing you don't know.
By combining the above-mentioned factors during feedback, we can mitigate the mistakes made, improve the services and alleviate the anger of unsatisfied customers.
Knowing which issues should be resolved privately is an important key-skill required by social media customer services. Depending on the type of issue, a public alteration may be imminent by proceeding to solve the issue publically.
Maintaining a humane touch is a paramount when it comes to handling a social media account. Sounding scripted lowers the public's impression which results in a lower traffic rate.

Please share links to blogs written by you

Don't have a blog, but an if account where I post some of my works.
the_millenial_poet_

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