Subject: Content Writer Candidate - Kudrat Sandhu
From: Kudrat Sandhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:45:03 -0500

| | Content Writer Test

Name | Kudrat Sandhu
E-mail | [email-masked]
Phone Number | (+91) 9811820167
Where do you currently live (area) | Uttarakhand, Nainital

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | India today | Desk editor intern | 5th July 2019 | NA
Previous Employer 1 | Hindustan Times | Desk editor intern | 9th March 2020 | NA
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

As the world is going online, specially considering the pandemic that everybody is dealing with. The online world has various boons and banes. Where you can find what you looking for in seconds, contacting the company in case of a mishap is a task. Customer service provided by a company on their website and social media handles plays an important role. We are going to talk about how a company can manage their social media customer service.

1.Get back to the customer: Having a big customer service department in your company, who must reach out to the customers and resolve every problem, is the key to most of your problems. Customers when unable to reach out to the company tend to attack them on social media, and getting in touch with them puts you in their good books.

2.Translations: Sometimes, when a potential customer likes a product or service that they found on your social media handle, and it's in a language they don't understand and there is no translation available, that puts your company on the negative side. They might like the visuals, but don't understand the description. They will not spend on something they don't know or understand.

3.Link your website: Link your website anywhere and as many times as you can. Customers check the company's authenticity through their website.

A successful company has loyal customers. And to get loyal customers, one needs a high-end customer service. Customers are the kings and queens of the market and a satisfied customer gets brands and companies to the top.

Please share links to blogs written by you

ESOPHAGEAL CANCER: https://docs.google.com/document/d/1drC8G70_upB1VY5Lwa79FEu4ldKGdWnVn4pkOZtssE4/edit?usp=drivesdk

EATING DISORDERS AMONG TEENS: https://docs.google.com/document/d/1z1w5lkjgZZJAsPU3U_KCX_Bzl2dFWWLrJZU7YFwX9bc/edit?usp=drivesdk

SUICIDE: https://docs.google.com/document/d/111YJNwEpjGtx6yJ7BJwEPGgyvzFlwPxl8ppgwLlHqhQ/edit?usp=drivesdk

PRESS RELEASE: https://docs.google.com/document/d/1CyokAZi3dZuAyIbF8MFpvhVdxglQJ99bDz8eXC-MWhA/edit?usp=drivesdk

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