Subject: Tech Support Candidate - Vishal Kumar Vishal
From: Vishal Kumar Vishal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:44:39 -0500

| | Tech Support Test

Name | Vishal Kumar Vishal
E-mail | [email-masked]
Phone Number | (999) 0063830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 45, near sector 37 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NATIONAL SKILL DEVELOPMENT CORPORATION | Mis Executive | Currently | 25000
Previous Employer 1 | Tech Mahindra | CSA | 29 February 2018 | 15000
Previous Employer 2 | Aegis BPO Pvt. LTD | CCE | 31 December 2011 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will chech internet connection, after that internet is ok. Then will  check internet proxy and allow particular website. Also refresh the web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will open speaker bluetooth after that i will open mobile Bluetooth than complete the pair both device than ready move
What according to you makes you a good candidate for customer service or technical support job? | First we Should understanding of customer troubleshooting after that empathies to them. We will have to give all nessasary information.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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