Subject: Tech Support Candidate - Roushan Kumar
From: Roushan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:41:31 -0500

| | Tech Support Test

Name | Roushan Kumar
E-mail | [email-masked]
Phone Number | (91) 9654828047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Specialist | Na | 32000
Previous Employer 1 | In2IT | Analyst | 25 April 2020 | 21000
Previous Employer 2 | Pc solutions | Cse | 2 nov 2018 | 15000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connectivity.

If that is fine, I will try to run the website in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we need to power on the speaker.
Then we need to on our Bluetooth and to scan for available devices.
Then we need to pair our devices.

What according to you makes you a good candidate for customer service or technical support job? | Patience , Skills and hard work is what makes a candidate good not only for customer service or technical support but for any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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