Subject: Content Writer Candidate - Ashpreet Kaur
From: Ashpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:17:55 -0500

Content Writer
Test

Name

Ashpreet
Kaur

E-mail

[email-masked]

Phone Number

(911) 8447455811

Where do you
currently live (area)

New Delhi

Please give us details
of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trivium

Online grader

13/1/2021

24700

Previous
Employer 1

Previous Employer 2

Please write a short blog of 300
words on how to manage social media customer service. Below are two reference
blogs. Please keep in mind that we want to jump to points straight away instead
of wasting words on intro etc. 1.
https://blog.hootsuite.com/multilingual-social-media-presence/ 2.
http://veracontent.com/2016/11/22/multilingual-social-media/

1. Set up a dedicated social handle for social media customer
support.

2. Find and monitor conversations relevant to your business.

3. Create social media guidelines.

4. Be proactive.

5. Expand your idea of what customer service can be.

6. Manage customer expectations.

7. Always respond.

8. Respond quickly.

9. Try a chatbot for common service requests.

10. Use the right channels.

11. Take public conversations private.

Please share links to blogs written by you

https://nothinbutrouble.wordpress.com/