Subject: Tech Support Candidate - Jacques Lundja
From: Jacques Lundja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 03:41:43 -0500

| | Tech Support Test

Name | Jacques Lundja
E-mail | [email-masked]
Phone Number | (0091) 8447102078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Livesalesman | Customer service | 15/01/2020 | 35000
Previous Employer 1 | Saber tech | Customer service | 2018 | 38000
Previous Employer 2 | Crystal travel | Customer service | 2017 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Double Check the Address , refreshing the  page ,clearing the browser Cache, if the problem is due to corrupted cookie files and cached error pages.

If none of the simple solutions i have  mentioned about so far work, i can always wait a while and come back later.

If i can confirm that the website in question is working for others but not for me, then it’s possible that the public IP address my ISP provided me has been blocked for some reason. I can try contacting them and letting them know about the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings option on my  phone.
In the Settings section, look for Bluetooth. Tap on it.
Now, toggle on the Bluetooth option to turn it on.
Then, click on the ‘Pair new device’ option.
Wait until the Bluetooth name of my speaker appears on my phone. When i see it, just select it, and my  phone...

What according to you makes you a good candidate for customer service or technical support job?

Superior communication skills,self control,  be able to handle both the easy and hard times that comes with serving customers. A good work ethic, be willing to put the needed work in to provide exceptional customer service.
Patience. It is important to have patience for those customers that no one really wants to deal with. The more patient i am , the better off i will be when working in customer service.
The ability to be relatable. Customers want to feel like they can relate to the people they are working with. Whether it is face to face or over the phone, the ability to be relatable is without a doubt an important quality.
Caring. Compassionate.
Willing to help when needed , Knowledge of the product.  Phone skills. Work well with others.
Willing to go the extra mile to please customers. The customer always comes first and is ALWAYS right.  Customer appreciation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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