Subject: Tech Support Candidate - Chandrakant Mishra
From: Chandrakant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 03:25:26 -0500

Tech Support
Test

Name

Chandrakant
Mishra

E-mail

[email-masked]

Phone Number

(02637) 252820

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Surat

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Reliance jio

CSD

2017

17700

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) Reboot
the  device.

2)check internet connection.

3)after checking see the page load down properly or not

4)check whether site is down for u only or for all

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1)power on the speaker and Bluetooth gets
activated.

2)then in mobile go to the Bluetooth settings and press on .

3)click on search Bluetooth device.

4) their after their will be naam of Bluetooth click on and get
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Providing
satisfaction to customer over call through answer and the proper
support.

On a scale of 1 - 5 please rate your fluency in spoken
English

4