Subject: Tech Support Candidate - Vikas Sharma
From: Vikas Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 01:40:22 -0500

| | Tech Support Test

Name | Vikas Sharma
E-mail | [email-masked]
Phone Number | (+91) 8373911977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ginger Webs Pvt Ltd | Technical Support Engineer | | 21000
Previous Employer 1 | Ienergizer | Technical Support Engineer | 11 Jan 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially going to check weather interenet is working fine or not ,
On Second steps going to check weather any internet login is required or not ,
On third phase i'll check proxy settings of browser for blocked websites ,
On next phase i'll check by opening another url weather is it working or not ,
On next phase i'll check ip configuration weather it is configured properly or not ,
And so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on the bluetooth of speaker ,
Step 2 - Turn on the bluetooth of mobile phone ,
Steps 3 - Click on scan in mobile phone bluetooth to get nearby bluetooth devices ,
Step 4 - Select speaker bluetooth name and opt for pairing ,
Step 5 - After successful pairing speaker is ready to play the music over bluetooth through mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | As per my working and customer handling i'll say that customer listening is very much important in customer handling process and i am pretty much in that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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