Subject: Tech Support Candidate - Abhishek Yadav
From: Abhishek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 00:03:10 -0500

| | Tech Support Test

Name | Abhishek Yadav
E-mail | [email-masked]
Phone Number | (+91) 9532707942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technologies | Network engineer | Currently working | 19K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check the internet connection.
2 we will check the web which are write spell or not.
3 we will check the proxy in inter Lan connection.
4 internet working or not on that time.
5 even if proxy doesn’t save in that column then PC have have to restarted .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on & open the Bluetooth on both devices
2. Search the Bluetooth SSID in own phone
3. Select the SSID then inter
4 paired successfully

What according to you makes you a good candidate for customer service or technical support job?

We must have good attitude & knowledge
Understand the situation of customer after that provide the complete solution without any fail.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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