Subject: Tech Support Candidate - Vanshika 3 Vanshika
From: Vanshika 3 Vanshika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 14:31:24 -0500

| | Tech Support Test

Name | Vanshika 3 Vanshika
E-mail | [email-masked]
Phone Number | (110010) 6393839609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS | Remote support | | 190000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We see the proxy setting of that computer.
2. Check compatibility
3 ask user when u access before
4.Then clean IE, delete all, then try to open link.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. We click bluetooth option from speaker then open mobile bluetooth connection paire them and then its connect with speaker.
What according to you makes you a good candidate for customer service or technical support job? | We response as soon as possible we can by mail or by call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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