Subject: Tech Support Candidate - Abhishek Saini
From: Abhishek Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 13:08:44 -0500

| | Tech Support Test

Name | Abhishek Saini
E-mail | [email-masked]
Phone Number | (+91) 9055121420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer Service Associate | 11-01-2021 | 12,990
Previous Employer 1 | Pos Pvt Ltd. | Technical Support Engineer | 28-06-2021 | 14,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we'll check internet connectivity.
Then we'll check time and date .
And it is totally dependent on the type of error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of speaker.
Then kake it discoverable.
Then turn on mobile's bluetooth and then we'll check for speake's name and then pair the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job?

Strong technical knowledge.
Who is calm nature.
Politeness.
Should be able to explain all steps of troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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