Subject: Tech Support Candidate - Anusha Kherwal
From: Anusha Kherwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 12:29:27 -0500

| | Tech Support Test

Name | Anusha Kherwal
E-mail | [email-masked]
Phone Number | (7573) 024750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | NA
Previous Employer 1 | Artech infosystems pvt Ltd | Hr executive | 8july2020 | 28000
Previous Employer 2 | Tech Mahindra | Cse | 1oct2019 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection if it is working properly, will check the site if i am mentioning correct one. If i will still get an error i will try it in other browsers. It will work for sure.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to open Bluetooth on my phone from settings, also need to on Bluetooth in speaker and once both the sides Bluetooth is on. Need to search Bluetooth speaker name on mobile to connect. Need to scan for new device
Once i will get my device name need to connect.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job would be better for me as i am from technical background i can make people easily understand the terms.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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