Subject: Tech Support Candidate - abhishek agnihotri
From: abhishek agnihotri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 10:52:58 -0500

| | Tech Support Test

Name | abhishek agnihotri
E-mail | [email-masked]
Phone Number | (+91) 9580704060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Pacific ventures | AR Executive | 25 jan 2020 | 34500
Previous Employer 2 | NTT Data | Customer service executive | 31 Aug 2019 | 30400

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all need to check what kind of error its showing.
If its blank page and showing ERROR 404
So it means server not found.
Then need to check connectivity with server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the blutooth in mobile first then switch in the speaker
If its first time then pairing would be required
After pairing this will connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | To resolve an issue over the call and provide the best solution in less time make customers happy and this boosts up my confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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