Subject: Tech Support Candidate - Akshay Mishra
From: Akshay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 10:24:50 -0500

| | Tech Support Test

Name | Akshay Mishra
E-mail | [email-masked]
Phone Number | (+91) 7011799018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar Phase 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory, VPN, Printers, SNOW, etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Analyst | 29-12-20 | 22700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first thing I will do that, I will check the error message and then I will try to resolve the error. If that does not work, I will check my Internet connection. If I am connected through wifi, I will check whether the wifi is working or not. I will check the router and other devices through which wifi is connected. If I am using a mobile network, I will check if I have mobile network and if my Internet connection is on. If all these do not work, I will contact the website admin and ask If there is any Firewall is there which is blocking my access to the website. If that is the case, I will ask the admin to let me have access if possible.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on the Bluetooth Device and get it in pairing mode.
2- Power on Bluetooth in your mobile phone and make it discoverable to other devices.
3- Look for your Bluetooth device in the nearby devices on your phone.
4- Select your Bluetooth device from the list of nearby devices to pair with your mobile phone.
5- Bluetooth device is now connected yo your phone.

What according to you makes you a good candidate for customer service or technical support job?

The following qualities make me a good candidate for customer service or technical support job:-
1- Good knowledge of computer hardware, software and networking.
2- 1.5 year experience in technical support.
3- Good fluency in English.
4- Empathetic and helpful nature.
5- Hard working and focused.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |