Subject: Tech Support Candidate - Mohammad Zeeshan
From: Mohammad Zeeshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 08:10:29 -0500

| | Tech Support Test

Name | Mohammad Zeeshan
E-mail | [email-masked]
Phone Number | (208001) 7905566180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Windows server 2k8, 2k12

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Siemens Limited | Service engineer | January 2020 | 22,000
Previous Employer 2 | Isha Computer Services | System admin | October 2016 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we check the internet connection are slow or not available.
2. Second click on the error and fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1. Open bluetooth in my mobile as well as in speaker.
Step2. Searching a bluetooth speaker name in my device.
Step3. When the name of the speaker show in my mobile click on the name and the pair are automatically connected.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener as well as i am satisfied customer easily with the help of my skills and soft language in my previous job i am handling maximum numbers of customers problem and satisfied all of them.  All the customers are giving positive feedback so i am vood candidate for customer service or technical support post.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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