Subject: Tech Support Candidate - MANISH GAHLAWAT MANISH
From: MANISH GAHLAWAT MANISH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 07:38:22 -0500

| | Tech Support Test

Name | MANISH GAHLAWAT MANISH
E-mail | [email-masked]
Phone Number | (+91) 9518873242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | REWARI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GENIUS | TECHNICAL SUPPORT ENGINEER | | 22000
Previous Employer 1 | INKNOWTECH | SUPPORT ENGINEER | 13/05/20119 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly Check the Local Connectivity.
2.Check the Internet Connectivity.
3.Then Check the system able to PING server IP or not.
4.If able to ping check the website running or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the Bluetooth on Speaker and Mobile

phone.
4.After that Pair the Speaker on Mobile phone.
5.Then Connect the Speaker.
2.Then Search the available Device on Mobile Phone .
3.

What according to you makes you a good candidate for customer service or technical support job?

1.Able to Troubleshoot MPLS and SDH Network.
2.Working on Customer Requirements.
3. Working Strictly on SLA .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |