Subject: Tech Support Candidate - Abhiuday Mishra
From: Abhiuday Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 07:36:08 -0500

| | Tech Support Test

Name | Abhiuday Mishra
E-mail | [email-masked]
Phone Number | (+91) 8871523944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technology | Desktop Support Engineer | Working | 19000
Previous Employer 1 | Sterlyn it solution Pvt LTD | Systeam Engineer | 02/12/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of check Internet connectivity
Then call to help desk team

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of both device then pair each other then it's connected

What according to you makes you a good candidate for customer service or technical support job?

First you have good technical knowledge
And your interaction behavior

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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