Subject: Tech Support Candidate - Anmol Vaid
From: Anmol Vaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 07:34:24 -0500

| | Tech Support Test

Name | Anmol Vaid
E-mail | [email-masked]
Phone Number | (91) 9873885549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 11 ram nagar, extension 1, krsihna nagar, delhi - 110051
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Powershell and azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 3 months notice period | 20456
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First will check network connection, is this website is not reachable or other sites are also not reachable and also try to ping this website with other browser as well.
2. If problem is with www.ndtv.com website then i will try to ping it with other computer and if other computer or my mobile browser gives an error this indicates that problem is with website.
3. If this website is reached by other devices then I will check LAN connection and wire of computer, i will try to change LAN cable and will ping that website again.
4. I changing LAN wire also fails then I will clear browser history and try to ping it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock mobile phone.
2. Make sure that power of Bluetooth speaker is 'ON'.
3. Now I will make sure that Bluetooth of phone as well speaker are 'ON' and are now in paring mode.
4. Then after successfully executing above 3 steps i will pair them and connect them.

What according to you makes you a good candidate for customer service or technical support job?

1. A person who listen to customer problem first.
2. Then candidate must start troubleshooting from basics and then go to advanced steps.
3. If client fails to understand language, candidate can prepare a pdf, in that pdf attaching screen shot of steps that needs to be executed and share him over mail.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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