Subject: Re: Tech Support Candidate - SHEKHAR DUBEY
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 04:16:37 -0700 (MST)

Did first round 

SHEKHAR DUBEY (+91) 7310300648 Wipro 1st Round Gorakhpur 1 Month 29600/- 40000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 15:56, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: SHEKHAR DUBEY < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 9:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - SHEKHAR DUBEY 

	

	
	
			Tech Support Test 
		
	Name 	SHEKHAR DUBEY 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7310300648 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gorakhpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Limited 	Software Engineer 	Still Working 	29600 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. CHECK FOR ANOTHER BROWSER WITH SAME URL. 
2. CHECK WITH CLEARING COOKIES AND CACHE. 
3. TRY CLOSING THE BROWSER AND OPEN IT AGAIN. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. IN MOBILE PHONES GO TO BLUETOOTH OPTION IN SETTINGS AND TURN ON. 
2. A LIST OF AVAILABLE DEVICES WILL APPEAR. 
3. IF SPEAKER IS NOT LISTED IN THE LIST OF AVAILABLE BLUETOOTH DEVICES IN YOUR PHONE THEN PRESS THE BUTTON ON YOUR SPEAKER TO MAKE IT DISCOVERABLE. 
4.TRY TO PAIR IT WITH YOUR MOBILE PHONE BY SELECTING IT. 
	What according to you makes you a good candidate for customer service or technical support job? 	I HAVE BEEN WORKING IN WIPRO AS A TECH SUPPORT FROM 1.6 YEARS WHICH INCLUDES INTERACTION WITH CLIENTS. PROVIDE THEM WITH THE TROUBLESHOOTING STEPS FOR THEIR PROBLEMS. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4