Subject: Re: Tech Support Candidate - Kuldeep panday
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 04:04:43 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 15:55, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kuldeep panday < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 11:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kuldeep panday 

	

	
	
			Tech Support Test 
		
	Name 	Kuldeep panday 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9557425405 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sector 18 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technology 	Analyst 	29 January 	17000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	* I will check. System have internet connection or not. 
* I will check site down for me or for every one 
* I will clear browser history 
* I will reset browser 
* I wi restart my device 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	*Turn Bluetooth on or off 
*Swipe down from the top of the screen. 
*Tap Bluetooth . 

Step 1: 
*Pair a Bluetooth accessory. 

Step 2: Connect 
*Swipe down from the top of the screen. 
*Make sure Bluetooth is turned on. 
*Touch and hold Bluetooth . 
*In the list of paired devices, tap a paired but unconnected device. 
*When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	* I am providing straight resolution to the customer in a very kind way. 
* Because of my politeness users sent positive feedback to my manager for me. 
* And they appreciate me for my politeness and point to point troubleshooting 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4