Subject: Tech Support Candidate - Priyanka Bisht
From: Priyanka Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 06:04:21 -0500

| | Tech Support Test

Name | Priyanka Bisht
E-mail | [email-masked]
Phone Number | (91) 9158171398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | System engineer | July 2017 | 26k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please find below troubleshooting steps:
- first i will check network settings,whether computer/laptop is connected to the network or not.

-if network is connected ,then i will check network settings through inetcpl.cpl>>connections>>lan settings>>check the box automatic settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to bluetooth settings
Open the bluetooth
Search the bluetooth devices
Connect to the pairing devices
Click on ok
Once done it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

As a customer or technical support i am a good listener.
I am able to handle the query  and also resolve the issue on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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