Subject: Re: Tech Support Candidate - Gaurav Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 04:02:01 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 15:41, Deeksha Dadu <[email-masked]> wrote: 

Try again 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 12 January 2021 at 1:16 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Gaurav Sharma 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 19:11, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

First round 

From: Gaurav Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 7:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gaurav Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9670015603 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Speakers & Audio 
VoIP 
Virtual desktop 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro tehnologies 	System administrator 	NA 	30k 
Previous Employer 1 	Concentrix 	Advisor 	October 2019 	18k 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Following troubleshooting steps can be performed: 

1. Will verify the Internet connectivity. 

2. Will check for the appropriate protocol used for website. For example: [ https://www.ndtv.com/ | 
https://www.ndtv.com ] can be used. 

3. Will reset web browser to their original default. 

4. Saved passwords can be removed. 

5. Will check for the browser plugins which sometimes cause issue while opening the websites. 

6. Will check on different browser. 

7. I'll verify the website with or without VPN both. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings on phone and power ON the bluetooth option. 
2. Make sure the phone's bluetooth setting is set to discoverable for all devices. 
3. Now, power ON the bluetooth speaker and make it in pairing mode. 
4. Select your bluetooth speaker name from the list of available devices. 
5. Your bluetooth speaker will be connected to your phone and you can start using it. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Sound technical knowledge 
2. Team leading skills 
3. Ability to train associates on technical skills 
4. Customer-centric approach 
5. Past experience in same domain 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5