Subject: Re: Tech Support Candidate - Niharika Tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 03:59:11 -0700 (MST)

She is out of budget, her last salary was 6lpa 
and expectations are more then 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 15:36, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Niharika Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 12 January 2021 at 3:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Niharika Tiwari 

	

	
	
			Tech Support Test 
		
	Name 	Niharika Tiwari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9015479853 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 70, Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	HCL Technologies 	Track Lead 	4 December 2020 	33,450 
Previous Employer 2 	Tata Communications 	Technical Associate 	28 May 2020 	31925 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1 : Check the internet connectivity. 
Step 2: Check whether the URL used is correct or not. 
Step 2 : Check the browser compatibility. 
Step 3 : Check if the firewall is blocking the website due to some restrictions applied. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : Switch on the Bluetooth speaker 
Step 2 : Go to Settings of your mobile phone 
Step 3 : Open the Bluetooth option and toggle to ON. 
Step 4 : Once the Bluetooth speaker is discovered by your phone and is showing in the available device section, click on it and click on connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am a good fit for the job as I have a prior work experience is Customer Support and Technical Support domain. Also, I have good communication skills and high patience level which are the most important attributes of this job. 

I possess the required technical knowledge to troubleshoot and help the customers with their queries. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5