Subject: Tech Support Candidate - Amit kumar
From: Amit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 05:38:48 -0500

| | Tech Support Test

Name | Amit kumar
E-mail | [email-masked]
Phone Number | (91) 9650106607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gamma Process Hub India Limited | IT-Executive | | 23k
Previous Employer 1 | Polaris consulting and services limited | Associate consultant | | 28k
Previous Employer 2 | gamma process hub india limited | IT-Executive | | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will do Website Down checker
Then , we will check ping and trace
If above all is working then we clear all history , cache .
Sometime website is down worldwide .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we open Bluetooth in speaker ,
same we need to open in phone and then we discover nearby device from our mobile and when we find the correct name we will pair the same .

What according to you makes you a good candidate for customer service or technical support job?

I am always happy to solve technical related issue , because in this everyday we got a chance to learn new things .

We also interact with new people in this field .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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