Subject: FW: Tech Support Candidate - Subhojit Pal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Jan 2021 10:36:22 +0000

First round

From: Subhojit Pal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 January 2021 at 3:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Subhojit Pal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Subhojit Pal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8271557753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Indigo  Network Administrator L-2       Working 29000
Previous Employer 1     ANI Network Private Limited     Network Engineer L-2    Sep 2019        17500
Previous Employer 2     ACME    Network Engineer        Feb 2017        15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I will check the internet is connected or not.

2- I will check all the necessary drivers are installed or not.

3- I will clear the cache and the cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Power on the Bluetooth Speaker
2- Open the Bluetooth of the mobile phone.
3- Search the device available.
4- Connect with that particular device.
What according to you makes you a good candidate for customer service or technical support job? I had previously worked as a Technical Support L-2 and had to deal with many customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5