Subject: FW: Tech Support Candidate - Abhishek Pandey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Jan 2021 10:35:35 +0000

First round

From: Abhishek Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 2:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhishek Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9793516509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector - 120 , Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Zendesk, JIRA, Python
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     ienergizer      Team Lead (Operations)  3-12-2020       28,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following below can be steps to determine the cause or malfunction while uploading a website:

a) Internet Connectivity:

-We must test other browsers with the same website.
-We should reset routers and may upgrade with installed drivers for our network card simultaneously.
-We can even check all the available local networks, if we can't go online.
-If the connectivity problem persists, we need to contact the service provider.

b) Brower issue:

- Switching to alternate browser can also determine whether the problem is restricted on the browser we are using at this point of time.
If the website (www.ndtv.com) is getting started on other browers, we must clear out chache and cookies stored by browser.
- Uninstalling the browser and reinstalling from the official website of browser may help as well. This process helps to fix bugs and applies latest compatibility updates plus it resets the browser settings as well.

c) Extensions:

-Faulty extensions and running add-ons may also disrupts the function of browser. If we can identify the extension causing problem, we may contact the developer the fix it.

d) Third Party Software:

-It is possible that the anti-virus or firewall software is blocking chrome and preventing it from accessing the web. We need to check the settings within your installed security software and update them to its latest versions.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Following are the steps to configure Blutooth Speaker with mobile phone:

-Go to settings.
-Tap the Bluetooth option.
-Turn on Bluetooth.
-A list of device will be available.
-If the speaker is not listed, press the button on the speaker to make it discoverable- it's often a button with a bluetooth symbol on it.
-On the mobile select the speaker (it can be a random product number but should have speaker's brand name listed as well).
-Lastly, the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? I have always been a constant learner keeping in mind few fundamental points that will stand me out in technical support job. The pivot points to keep in mind were: Attention to details, Passion for Technology, Self-Discipline, Problem solving skills and Good communication skills. With over an experience of more than 3 years, i have religiously worked upon these traits and i am quite certain that these will come in handy to me while working for any organisaton.
On a scale of 1 - 5 please rate your fluency in spoken English  4