Subject: Tech Support Candidate - Kedar Chaurasia
From: Kedar Chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 05:29:00 -0500

| | Tech Support Test

Name | Kedar Chaurasia
E-mail | [email-masked]
Phone Number | (91) 8178821955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash Education Services limi | System Admin | 10-Jan-2021 | 289200 CTC
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connectivity if internet is working fine then check browser version and update the same after that not working  www.ndtv.com check on another system may be www.ndtv.com website down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find the below step:

1. Power on bluetooth speaker
2. Bluetooth on in Mobile (from setting)
3. Bluetooth speaker name will show in moblie
4. Press on bluetooth speaker name that showing
in mobile and connect.

What according to you makes you a good candidate for customer service or technical support job? | Excellent interpersonal skill, analytical skill, and problem solving skill. Profitably, good in team work, sharing ideas, and interacting with customers and clients. Technically sound and should have excellent computer knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |