Subject: FW: Tech Support Candidate - Kuldeep panday
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Jan 2021 10:25:27 +0000

First round

From: Kuldeep panday <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 January 2021 at 11:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kuldeep panday

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kuldeep panday
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9557425405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 18
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technology  Analyst 29 January      17000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  * I will check. System have internet connection or not.
* I will check site down for me or for every one
* I will clear browser history
* I will reset browser
* I wi restart my device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      *Turn Bluetooth on or off
*Swipe down from the top of the screen.
*Tap Bluetooth .

Step 1:
*Pair a Bluetooth accessory.

Step 2: Connect
*Swipe down from the top of the screen.
*Make sure Bluetooth is turned on.
*Touch and hold Bluetooth .
*In the list of paired devices, tap a paired but unconnected device.
*When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? * I am providing straight resolution to the customer in a very kind way.
* Because of my politeness users sent positive feedback to my manager for me.
* And they appreciate me for my politeness and point to point troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English  4