Subject: Tech Support Candidate - Subhojit Pal
From: Subhojit Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 05:20:52 -0500

| | Tech Support Test

Name | Subhojit Pal
E-mail | [email-masked]
Phone Number | (91) 8271557753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo | Network Administrator L-2 | Working | 29000
Previous Employer 1 | ANI Network Private Limited | Network Engineer L-2 | Sep 2019 | 17500
Previous Employer 2 | ACME | Network Engineer | Feb 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check the internet is connected or not.

2- I will check all the necessary drivers are installed or not.

3- I will clear the cache and the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on the Bluetooth Speaker
2- Open the Bluetooth of the mobile phone.
3- Search the device available.
4- Connect with that particular device.

What according to you makes you a good candidate for customer service or technical support job? | I had previously worked as a Technical Support L-2 and had to deal with many customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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