Subject: Tech Support Candidate - MISBAHUR RAHMAN
From: MISBAHUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 05:11:31 -0500

| | Tech Support Test

Name | MISBAHUR RAHMAN
E-mail | [email-masked]
Phone Number | (+91) 7827793009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Ticketing Tools, Windows Server, Desktop Support Skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TEKISHUB CONSULTING SERVICES PVT LTD | SERVICE DESK | 31/10/2020 | 25000
Previous Employer 2 | NRSF HOMES PVT LTD | IT HELPDESK ENGINEER | 10/10/2019 | 20000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, what needs to be checked is the error itself. Almost all the time the error itself shows what is the problem.

Now as per the scenario where the error is not mentioned in detail, then the general troubleshooting steps are as follows :
• Check the URL first whether it supports "HTTP" or "HTTPS" and change accordingly.
• Check another tab whether other websites are getting loaded or not.
• If problem is with some websites only, then :
1. It might be a problem with the browser’s cache.
• If the error is vfor all websites then try different browser.
• Check for a proper internet connection. (Like wrong IP Settings, Apipa, DNS error, issue from ISP-end).
• Delete all the junk from the browser(Cache, History, Cookies, etc) and the system(temp files and wrong/broken registry keys).
• Resetting all Internet Explorer Settings using the DLL opening command "inetcpl.cpl" also fixes many internet issues.
• If the error still persists, try restarting the system.
• If it still persists, check for the ERROR CODE or Error Statement. Sometimes there are website-maintenance might be going on and the website will prompt with an error stating "Maintenance is going on". And sometimes the whole URL gets an Error -404 stating that the requested resource does not exist.

Further, there are more steps to follow according to the errors , like "Browser incompatibility error", "Plugin Crash error", ""

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn the phone's Bluetooth on.
3. Let it search and give a list of available Bluetooth devices within its range and look for the name of the speaker.
4. If the name is there then pair it and use it.
5. If the name isn't there then keep the speaker nearer and try again.
6. Now pair and use it.

What according to you makes you a good candidate for customer service or technical support job?

1. Smart and Hard work
2. Enough technical knowledge, experience and interest to do the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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