Subject: FW: Tech Support Candidate - Niharika Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 12 Jan 2021 10:06:30 +0000

First round

From: Niharika Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 January 2021 at 3:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Niharika Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Niharika Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9015479853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 70, Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     HCL Technologies        Track Lead      4 December 2020 33,450
Previous Employer 2     Tata Communications     Technical Associate     28 May 2020     31925
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 : Check the internet connectivity.
Step 2: Check whether the URL used is correct or not.
Step 2 : Check the browser compatibility.
Step 3 : Check if the firewall is blocking the website due to some restrictions applied.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 : Switch on the Bluetooth speaker
Step 2 : Go to Settings of your mobile phone
Step 3 : Open the Bluetooth option and toggle to ON.
Step 4 : Once the Bluetooth speaker is discovered by your phone and is showing in the available device section, click on it and click on connect.
What according to you makes you a good candidate for customer service or technical support job? I am a good fit for the job as I have a prior work experience is Customer Support and Technical Support domain. Also, I have good communication skills and high patience level which are the most important attributes of this job.

I possess the required technical knowledge to troubleshoot and help the customers with their queries.
On a scale of 1 - 5 please rate your fluency in spoken English  5