Subject: Tech Support Candidate - Ashish Mishra
From: Ashish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:46:57 -0500

| | Tech Support Test

Name | Ashish Mishra
E-mail | [email-masked]
Phone Number | (+91) 7905265166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Office 365 installation and managing, Outlook configuration and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wizertech informatics | Desktop support Engineer | Working | 14k
Previous Employer 1 | Sysnet global technology | Customer support Engineer | June 2018 | 9k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will close windows firewall and check.
After that cleaning history of browser.
After that using website with HTTPS.
After that using another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will open the bluetooth both of the device,
And search device in mobile's  bluetooth after showing
Bluetooth device of speaker's,
I will connect.

What according to you makes you a good candidate for customer service or technical support job? | Greet to customer very well, and impact with technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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