Subject: Re: Tech Support Candidate - Amandeep Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 02:23:52 -0700 (MST)

No answer again 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 19:52, Deeksha Dadu <[email-masked]> wrote: 

No answer, set up a time for interview tomorrow between 4-5pm 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 3:19 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Amandeep Singh 

Hi Ma'am, 

His spoken is good, 
He is in Chandigarh now, He needs 2 days to relocate. 
His last salary was around 50k 
But right now he is ok to negotiate upto 35-40k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 14:32, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

First round 

From: Amandeep Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 January 2021 at 12:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amandeep Singh 

	

	
	
			Tech Support Test 
		
	Name 	Amandeep Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7973285499 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Tech support ASSOCIATE 	March 2020 	
Previous Employer 1 	ADP Pvt Ltd 	Tech support analyst 	Feb 2017 	
Previous Employer 2 	Dell international 	Advance resolution expert 	March 2012 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check if the name of the website has been entered correctly. 
Check if I have internet connection by looking at the bottom right of the screen. 
Check if ethernet cable/wifi is connected. 
Try different Browser. 
Try to reconnect ethernet cable OR connect back to wifi. 
Power cycle Router and computer. 
Run Diagnose network problems wizard. 
Ping www.ndtv.com 
Check Ethernet drivers. 
If on wifi Try to connect 4g mobile hotapot. 
Release renew ipconfig 
Flush DNS 
Reset winsock 
Boot in safe mode with networking. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Press and hold pairing button on speaker until it starts flashing. 
Turn on blutooth on phone. 
Discover spaker in blutooth list. 
Hit connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Vast experience of troubleshooting over various platforms through different modes of communication. 
A great learning curve. 
My calm and patient personality even under high work stress environment. 
I posess great communication skills and Im higly professional. 
Friendly attitude towards colleges and management. 
Self motivated and highly enthusiastic to learn new stuff/skills. 
My endeavour to be a better human each day, every day. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5