Subject: Tech Support Candidate - Himanshu Sharma
From: Himanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:19:58 -0500

| | Tech Support Test

Name | Himanshu Sharma
E-mail | [email-masked]
Phone Number | (+91) 8534801627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bose | customer support repersentative | 31st January 2020 | 27000
Previous Employer 1 | teleperformance | technical support executive | 10 april 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am getting an error while I am trying to open a website, first I will check the error message and then I will check internet connectivity there. If internet connectivity is proper then I will check time and date setting in system after that I will check website url, also I will try to  open website in different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn the speaker on>turn the Bluetooth mode on>
Bluetooth on in mobile> search the nearby Bluetooth speaker name>Tap on add speaker or connect to shown nearby Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Active listening
Multitasking
politeness to customer
take ownership for the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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