Subject: Tech Support Candidate - Vikas Jaiswal
From: Vikas Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:05:58 -0500

| | Tech Support Test

Name | Vikas Jaiswal
E-mail | [email-masked]
Phone Number | (01232) 8899269301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam technologies Ltd | Technical support engineer | 30 july 2020 | 14000
Previous Employer 1 | Pioneer computronics Private Limited | Desktop support engineer | November 2017 | 10,000
Previous Employer 2 | Captain Offset printers | System engineer | March 2015 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check internet connectivity.
Please check date and time of the system.
Please check Firewall or Antivirus blocking.
You can change the DNS is if browser shows DNS probe.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please On  the bluetooth of both devices and open the bluetooth in your mobile and search.You will get the speaker name and and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good communication and Technical skill makes a good candidate for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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