Subject: Tech Support Candidate - Rahul Garkisar
From: Rahul Garkisar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:00:58 -0500

| | Tech Support Test

Name | Rahul Garkisar
E-mail | [email-masked]
Phone Number | (91) 7982660359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Troubleshooting , Incident management , escalation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1ict India pvt ltd | Service desk engineer | currently working | 28900
Previous Employer 1 | Smriti Netcom | technical associate | 2017 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try with different browser to confirm if there is any issue with browser
2. Need to check exactly what ia the error showing on the browser while opening the website
3. Try to open again by clearing history , cache and cookies of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of our mobile phone.
2. Turn on the bluetooth of the speaker.
3.  Go to bluetooth settings of the phone and click on scan.
4. After few seconds you will the speaker bluetooth name in your mobile phone.
5. Click on that icon.
6. It will connect with the speaker and you will hear a beep sound in the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. In my experience listening to the customer is very important for this role because once you listen to the customer properly then only you are able to answer his/her questions.
2. Understanding the requirments.
3. Be polite to the customer and provide proper to the point solution to him/her.
4. In this role you need to be energetic over the call and also maitain control over the call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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