Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:59:30 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 7827628725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fidelis corporate solutions Pvt ldt | Desktop support engineer | 31 march | 15000
Previous Employer 2 | Future focus | Desktop support | Sep 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will open that site in another browser like chrome if it is open than fine otherwise I will clear all cookies and cache from browser and confirm that first browser is updated .if problem is solve than fine otherwise their is problem in privacy or website is blocked in the user system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on speakers and  turn on Bluetooth in mobile and search for device.once it searches than click connect
What according to you makes you a good candidate for customer service or technical support job? | Iam have experienced in IT support and knows that how to Handel's users for their issues
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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