Subject: Tech Support Candidate - Rishu Kumar
From: Rishu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:55:10 -0500

| | Tech Support Test

Name | Rishu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9035852992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | EUS-Engineer | currently working | 30000
Previous Employer 1 | Hitachi System Micro clinic | Customer support Engineer | 15/06/2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

troubleshooting Steps:
1)use ping command
2)use tracert command
3)check other server working or not
4)check network interface
5)check LAN cable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step: Pair a Bluetooth accessory
1)Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.
5)Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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