Subject: Tech Support Candidate - Rajeev Sharma
From: Rajeev Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:45:07 -0500

| | Tech Support Test

Name | Rajeev Sharma
E-mail | [email-masked]
Phone Number | (+91) 9536980629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Problem Management | Working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if there is internet connection connected properly. If Wifi/LAN port is up in laptop/PC but there is a yellow line that means, wifi router may be hung so will reset the router/poe/wifi. If issue still persist

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of speaker and then turn on the Bluetooth of mobile and search available devices.
Now select Bluetooth speacket and pair with it.
Bluetooth speakers connected.

What according to you makes you a good candidate for customer service or technical support job? | Who can listen carefully and communicate in a way that customer can understand easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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