Subject: Re: Tech Support Candidate - Vikas Bhati
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 00:50:59 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 19:16, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vikas Bhati < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 4:54 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vikas Bhati 

	

	
	
			Tech Support Test 
		
	Name 	Vikas Bhati 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(091) 9560823339 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	AMEX 	Senior analyst 	07/11/2019 	45k 
Previous Employer 1 	IBM 	Senior Practitioner 	24/01/2014 	20k 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Check the error message to better understand the issue. 
Step 2: Check network connection and if the computer is connected to the internet 
Step 3: Check TCP/IP settings. 
Step 4: Check proxy settings. 
Step 5: Reset the router. 
Step 6: Relaunch the browser and check if the website is opening now. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Turn the bluetooth pairing on the bluetooth speaker. 
Step 2: Go to the bluetooth settings on your phone. 
Step 3: Click on pair a new device, when you see the bluetooth speaker in the list then click on it and it will connect the speaker to your phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	It's a mix of good technical expertise and a genuine will to help the customers in need. A good candidate needs dedication when it comes to learn and understand the concepts to use that knowledge to help the customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5