Subject: Re: Tech Support Candidate - Prem Chand
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 12 Jan 2021 00:49:48 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Jan, 2021, at 19:15, Deeksha Dadu <[email-masked]> wrote: 

Looks copied but do first round and check 

From: Prem Chand < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 January 2021 at 6:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prem Chand 

	

	
	
			Tech Support Test 
		
	Name 	Prem Chand 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8383006068 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ballabgarh, faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Support over different applications such as Sap, jde, downstream, lotus notes etc. And also supported in windows 10 migration, network monitoring, alarm generating and 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl technologies 	Analyst 	1 month notice period 	19k 
Previous Employer 1 	Maintec technologies 	Network analyst 	8 nov 2019 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: check the internet connection is active or not. 
Step 2: if step 1 does not works, check the url is correct or not 
Step 3: if url is correct then check the internet explorer proxy setting. Go to internet options&gt;connections&gt; Lan setting. 
Step 4: if step 3 does not works, try to access the website in different browser. It might be possible that website is not compatible with the current browser. 
Step 5: if still website is inaccessible, try to ping the website using command Ping www.ndtv.com-t to get continuous repsonse from website 
Step 6:From above step, we will get to know that website is responding or not. If you are still unable to access it. It means the website is blocked by our organization 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: go to bluetooth setting in mobile phone 
Step 2: Turn on the bluetooth and also turn on the bluetooth speaker 
Step 3: click on pair new device 
Step 4: we will be able to see the name of bluetooth speaker in mobile phone. 
Step 5: click on name of bluetooth speaker. 
Step 6: Pair the mobilephone with Bluetooth speaker and it will connect automatically. 

	What according to you makes you a good candidate for customer service or technical support job? 	1. Excellent communication skills 
2. Technical skills related to the work 
3. Ability to keep patience when user or client is frustrated 
4. Time management skills when workload is high 
5. Ability to think logically 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5