Subject: Tech Support Candidate - Vikki Kokate
From: Vikki Kokate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 02:08:58 -0500

| | Tech Support Test

Name | Vikki Kokate
E-mail | [email-masked]
Phone Number | (110016) 9999335808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Country wide immigration Pvt Ltd | It supports | 29 Feb 2020 | 18000/-
Previous Employer 1 | Rx infotech pvt ltd | It support executive | 30 Jun 2019 | 15000/-
Previous Employer 2 | Trikon machine pvt ltd | Trainee Engineer | 31 May 2015 | 11500/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 close the browser an reopen it
2. Delete all cache junk files from system
3 Make Sure the Internet Connection Works
4 Check if the Website is Down for Everybody or Just Me
5 others wise restart my device and repeat all all above procedure again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Turn on the speaker. The (power) indicator will light up or/and the (Bluetooth) indicator begins to flash.
2Press and hold the  (power) - PAIRING button until you hear the voice guidance and the ( Bluetooth ) indicator begins to flash quickly. The speaker enters pairing mode. Perform the pairing procedure on the Bluetooth source device to detect the speaker.
4Check that the (Bluetooth) indicator has switched from flashing to a steady light.When the speaker is successfully connected to the source device, the  (Bluetooth) indicator will stay lit.
5
3

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem."
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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