Subject: Tech Support Candidate - Khushbu Singh
From: Khushbu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 01:58:52 -0500

Tech Support
Test

Name

Khushbu
Singh

E-mail

[email-masked]

Phone Number

(011) 8130878772

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Uttam nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITC Infotech India Pvt Ltd

IT Executive

NA

32000

Previous Employer 1

Iqor global service

Customer
support executive

October

25000

Previous Employer 2

Sony india

Trainee
technical support

August

15000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step:- which type of error it is, like
connectivity related issue or pop up blocker related or security related

Step 2:- resolve the error according to issue.

There are so many error and error related troubleshooting steps.

Step 3:- will follow the steps according to error code

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1:- Switch
on the both the Bluetooth from mobile and speaker both

2:- In the Bluetooth setting option search for your speaker name by toggled the
option show near by device

3:- then you are able to see your speaker name then simply click on the name
then it will show your Bluetooth device is ready to pair (sound from your
speaker, if any)

4:- after connectivity done you can enjoy your type of song.

What
according to you makes you a good candidate for customer service or technical
support job?

My technical skill

Command over my words and my confidence to resolve the users issues

On a scale of 1 - 5 please rate your fluency in spoken
English

4