Subject: Tech Support Candidate - Dilip Kumar
From: Dilip Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 01:57:04 -0500

| | Tech Support Test

Name | Dilip Kumar
E-mail | [email-masked]
Phone Number | (+91) 9916418929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 4
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technology | Desktop support engneer | | 15k
Previous Employer 1 | Minacs | Tech support associat | | 16k
Previous Employer 2 | S A technology | Desktop support engineer | Nov 2020 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet connectivity . If there is internet problem then I troubleshoot internet connection if there is no internet problem then I will check browser setting or proxy setting if it is in domain. I will check url also and neet ping url.
If browser and internet is ok then might be problem with NDTV website also.
I will check step by step and then issue will rectify and resolve. Its might url blocking issue also.. I need to check rectify.

Thanks
Dilip kumar gupta
9916418929

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth mode in mobile.
Then turn on Bluetooth.
Go to Bluetooth setting then there device name will appear then select particular device and pair the device.
It will connect.
Once it will connect then device name Or symble will show on mobile top screen.

What according to you makes you a good candidate for customer service or technical support job?

Good listening
Apologies to customers
Proper commitment
Service on time
Proper follow up.
And good service

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |