Subject: Tech Support Candidate - Simran Jeetkaur Simran jeet
From: Simran Jeetkaur Simran jeet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 17:06:04 -0500

| | Tech Support Test

Name | Simran Jeetkaur Simran jeet
E-mail | [email-masked]
Phone Number | (91) 9711700400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Techlogies | Senior analyst | Na |
Previous Employer 1 | Wipro | Senior associate | October 2018 |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reboot
Clear cache
Reset browser
Check website is black listed or not
Check proxy settings
Check and consult others if they are able to access it or it’s a global issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Enable Bluetooth
Search for device
Click on device name

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Able to diagnose root cause
Technical knowledge
Ability to help to resolve the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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